Company headquarters and operator of the website according to the EGG (E-commerce regulation) and the Teledienstegesetzes (Teleservice regulation):
Represented by the managing director:
Registered in the trade register:
Amtsgericht Köln, HBR 8029
Ust-ID Nr.: DE-811190333
You are advised to read these terms and conditions carefully.
By placing an order on catwatches.com, we will assume that these terms and conditions have been read and understood and you have agreed with our policy. If you have any queries regarding this policy, please email us at firstname.lastname@example.org or call us on +41 32 625 51 50. In these Terms and Conditions: "we" means www.catwatches.com (and "us" and "our" will be construed accordingly); and "you" means our customer or potential customer for products (and "your" will be construed accordingly).
ACCEPTANCE OF ORDER
The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us, unless and until we accept your order in accordance with the procedure detailed below. In order to enter into a contract to purchase products from us, you will need to take the following steps:
• You must add any products you wish to purchase to your shopping bag, and then proceed to the checkout.
• If you are a new customer, you can create an account with us and log in or skip this step by proceeding as a guest; if you are an existing customer you can log into your account, if an account was previously set up.
• Once you are logged in or proceeded as a guest, you must select your preferred method of delivery and confirm your order and your consent to these terms of sale.
• You will then be given the option to pay via credit or debit card.
• We will then send you an initial acknowledgment via email to confirm we have received your order.
We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time-to-time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.
The only language in which we currently provide these terms of sale is English with the view to add more languages.
We can only accept orders from and to addresses within Europe.
We endeavour to despatch orders on the same working day if the order is placed before 2pm (CET), subject to stock availability and security checks. Should your order be received after 2pm (CET) The order will be despatched the following working day.
By placing an order with us you are confirming that any information you have given is true and accurate and that you are authorised to use the card on which payment was made.
We reserve the right to refuse or cancel any order once it has been placed. This may be done, for example if:
• Your payment is not authorised or has been marked as fraudulent, or potentially fraudulent, by the payment system.
• There is an error on the website regarding the price or description of a product.
• The items ordered are no longer in stock or available.
• We have tried contacting you about your order and have not heard back within 1 week.
You will receive a despatch confirmation from us as soon as we have shipped your item. This is an indication that your order has been accepted and processed accordingly.
All products are supplied by Cat watches with the original branded packaging.
Please be aware the product images shown on our website will not be to scale and products could differ slightly in its physical form; therefore, we provide a full description for all our items, with approximate measurements, colour and any other features the product may have.
We reserve the right to amend any details or specifications on our products if applicable.
We endeavour to maintain accuracy on our website as much as possible, however we cannot be held responsible for any inaccuracies or errors beyond our control or if products specifications changes that we have not been made aware of. All dimensions are approximate
PRICE AND PAYMENT
Prices for all the products are quoted on our website. This includes VAT (Value Added Tax)you’re your country based on your delivery address.
The website contains a large number of products and it is sometimes possible that prices may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated when you pay for the product.
We reserve the right to hold an order in the event of a price error and prices are subject to change at any time.
Payment must be made upon the submission of your order by credit/debit card. We may withhold the products and/or cancel the contract between us if the payment is not received from you in full.
We do not have control over prices listed on external sites, including Google cached listings, shopping feeds or any other site. We are under no obligation to offer products as listed on these sites. We do not have control of the rate at which search engines crawl our site, and therefore the information in the search results may not be indicative of up-to-date prices.
All of our products come with complete 2 years warranty which will be included with your purchase. You can find out more information on your products warranty here.
All orders are shipped out before our 2pm (CET) cut off time. Any orders dispatched after the cut off time will be shipped out the following working day. We endeavour to meet the guaranteed delivery for your order, however, we cannot take responsibilities for any delays beyond our control.
If we are unable to meet the expected delivery date, we will inform you by email or phone as soon as possible.
As soon as the courier confirms that a delivery has been successfully made, you will then be responsible for the item(s) purchased.
Please see our full Delivery and Returns Policy for further details.
We are more than happy to accept returns within 30 days from the date you receive your purchase. If for any reason you are not satisfied with your purchase, you can return it back to us with our returns label for a refund or exchange, given that the item meets the following requirements:
• No sign of wear
• Returned in the condition you received it, including all packaging, manual and warranty
• The watch bracelet has not been modified by any third party, in line with our watch bracelet alternation policy below, and any additional/removed links are included
If for any reason your return does not meet those requirements. We reserve the right NOT to process a refund and will return your item back to you.
Please see our full Delivery and Returns Policy for further details.
WATCH BRACELET ALTERATIONS
We currently do not offer bracelet adjustments. Do adjust the watch bracelet please contact a local Cat watch stockists, or alternatively take your watch to a trusted jeweller. We offer free bracelet adjustments for all suitable watches purchased from us.
• One voucher can be used per order.
• Vouchers can only be redeemed on Catwatches.com and towards products listed as available to buy on our website.
• Vouchers can only be used over the phone if you are having problems using the voucher code on the website due to technical issues.
• Promotional vouchers cannot be used retrospectively, ie applied to orders after they have already been placed.
• Please check promotional vouchers for the expiry date and any additional offer restrictions. Each promotion may differ.
• Promotional vouchers do not have any cash value and are not transferable.
• Voucher codes cannot be used in conjunction with any other offer.
Please note that these terms of sale do not affect your statutory rights.
All of the images and content found on this website and communication channels are property of Cat watches. It is prohibited to use any of the material from this website or communication channels unless authorised by Cat watches or the watch manufacturer. If you have any doubts as to whether you can use any information found on our site, please contact us for clarification.
Time Network Swiss GmbH, Global License of Cat watches
Office Address: Giberlinstrasse 27, 4503 Solothurn, Switzerland
Logistics Partner: Montana Uhren-GmbH, Engelbertstraße 7, 50674 Köln, Germany
This address is our legal registered office – for security and practical reasons we cannot accept any visitors at this address.
a) Functioning of the website and creation of log files.
When you visit our website, the Internet service provider automatically collects and stores information in “server log files” that your browser transmits to us. These are:
• IP address
• Date and time of page visit
• GET and POST type requests
• Accessed content and page path
• Protocol type, request status, loaded content size
• Referrer URL
• Browser and its version
• Operating System
• Date and time of server access
• Host name and connected device
• Login status
These data cannot be attributed to a particular person and will not be merged with data from other sources. The purpose of storing log files is to guarantee the proper functioning of our website as well as the security of our IT systems. Consequently, such data are processed on the legal basis of the legitimate interests of the party processing the data in accordance with article 6 (1) (f) GDPR.
Data are only stored for as long as it is necessary to fulfil the purpose of being collected, and are therefore deleted automatically after a period of three months. Log file storage is essential for the operation of the website, and you do not have the option of contesting this.
c) How we use Google Analytics
In the case of Google Analytics, Google will use the data on our behalf to evaluate your use of the website, compile reports on website activity and provide us with other services related to the use of the website and the Internet. We use Google Analytics on the legal basis of our legitimate interest in analysing our website. This is in accordance with article 6 (1) (f) GDPR.
Our website uses Google Analytics including the functions of Universal Analytics . This allows us to analyse the activities on our sites across devices (e.g. access via laptop and later via smartphone). The assignment of a user ID to a user as a pseudonym makes this possible. Such an assignment occurs, for example, when you register for a customer account or sign in with your customer account. No personal data will be forwarded to Google. The additional functions of Universal Analytics will not result in a limitation of the aforementioned data protection measures that include IP address anonymization and the Google Analytics opt-out.
d) How we use Google AdWords conversion tracking and Bing conversion tracking
Our website uses Google AdWords conversion tracking, which involves a cookie being stored on your device for the purpose of tracking and performance measurement whenever you access our website via a Google ad. We do not collect any personally identifiable information about users. Our legitimate interest in measuring website performance serves as the legal basis.
The cookies are automatically deleted after 30 days. If you do not wish to participate in the tracking programme, you can block the relevant cookies by changing your browser settings.
A cookie is stored on your device if you access our website via a Bing advert. This allows us to track your activity on our website and create a user profile through the use of pseudonyms. Here we collaborate with Microsoft Corporation (One Microsoft Way, Redmond, WA 98052-6399, USA). The data collected are transmitted to Microsoft servers in the USA, where they are stored for no more than 180 days. Our legitimate interests in measuring website performance serve as the legal basis in accordance with article 6 (1) (f) GDPR.
You can prevent cookies being stored by changing the appropriate settings in your browser. Under certain circumstances, Microsoft may also use cross-device tracking to monitor your usage behaviour across more than one electronic device, so that it can deliver personalized advertising on Microsoft websites and in apps. You can turn off this setting via https://account.microsoft.com/privacy/ad-settings/signedout?ru=https:%2F%2Faccount.microsoft.com%2Fprivacy%2Fad-settings.
e) How we use Facebook retargeting technology
For retargeting purposes, we collaborate with Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA), using cookies to collect and analyse anonymized information about the behaviour of website visitors. This helps us to tailor advertising directly to your interests. Our legitimate interest in improving our content serves as the legal basis in accordance with article 6 (1) (f) GDPR.
You can prevent cookies being stored by changing the appropriate settings in your browser.
f) How we use Facebook Pixel
For conversion purposes, we collaborate with Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA) using Facebook Pixel. Facebook Pixel helps us to measure the return on investment on Facebook Ads by reporting on the actions website visitors take after viewing those ads.
If you do not have a Facebook account you can deactivate custom based marketing from Facebook on the website of the European Interactive Digital Advertising Alliance (http://www.youronlinechoices.com/de/praferenzmanagement/").
g) Social media plug-ins
Our website uses plug-ins from the Google-operated YouTube website in the form of embedded videos. The operating company of YouTube is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our pages with a YouTube plug-in, a connection to YouTube’s servers will be established. Data regarding which of our pages you have visited will then be transmitted to YouTube’s servers. If you are logged in to your YouTube account, YouTube can attribute your browsing behaviour directly to your personal profile. The Privacy Shield agreement applies to data transfers to the USA.
The purpose of using YouTube plug-ins is to make our content visually appealing. Our legitimate interest in positioning our content therefore serves as the legal basis in accordance with article 6 (1) (f) GDPR.
Our website further uses Facebook social plug-ins. This service is offered by Facebook (1 Hacker Way, Menlo Park, California 94025). Facebook plug-ins are used as “share buttons”.
The purpose of using Facebook social plug-ins is to allow for a wider spreading of our content. Herein lies our legitimate interest which serves as the legal basis in accordance with article 6 (1) (f) GDPR. For forwarding data to the USA the Privacy Shield agreement is applicable.
You can log out of your Facebook account to prevent your browsing behaviour being attributed to your personal profile.
h) Registering your customer account
When you create a customer account on our website, we collect the necessary data such as name and e-mail address. Your customer account is designed to process orders and ensures that you need not re-enter your data every time you place an order . Your consent serves as the legal basis in accordance with article 6 (1) (a) GDPR.
Your data may also be used for specific advertising and marketing purposes . Therefore, we may inform you about offers, products and services. You can opt out of this at any time. Our legitimate interests serve as the legal basis in accordance with 6 (1) (a) GDPR.
Our online-shop is managed by Magento Inc. (3640 Holdrege Avenue, Los Angeles, CA 90016). Therefore, the relevant data is forwarded and processed by Magento. For forwarding data to the USA the Privacy Shield agreement is applicable.
i) How we use customer and order data
When you place an order via our website, we collect the data necessary for processing the order. This contains the following data:
• Billing address
• Shipping address
• Telephone number
• Product ordered
• Cost of product
• Payment type
• Date of purchase
We will treat your data as confidential, only forwarding them to third parties when necessary for the purpose of executing the contract. We must provide the forwarding agent with your name and address for delivery purposes, and the relevant financial services provider with your payment details for payment purposes. We use SSL encryption technology as a matter of course when entering and transmitting your payment information, thereby protecting your data from external access. We work together with Montana Uhren-GmbH (Engelbertstraße 7, 50674 Köln) as a third party logistic. Therefore the relevant order details are forwarded to Montana Uhren-GmbH for the purpose of the logistical handling of the order. The execution of the contract serves as the legal basis in accordance with article 6 (1) (b) GDPR.
Details of your purchases can be tracked anonymously and automatically for marketing and statistical purposes. We perform dedicated evaluations to define target audiences. This allows us to notify customers individually of special offers and other services based on their previous purchases. Our legitimate interest in improving our content serves as the legal basis in accordance with article 6 (1) (f) GDPR. By clicking a link in the footer in one of these e-mail, you can opt out of future e-mails.
E-mails containing news and information about special offers may be sent several times a year to your specified e-mail address. The purpose of this is to inform you about the latest promotions. Our legitimate interests serve as the legal basis and is in accordance with article (1) (f) GDPR. By clicking a link in the footer in one of these e-mail, you can opt out of future e-mails.
Our online-shop is managed by Magento Inc. (3640 Holdrege Avenue, Los Angeles, CA 90016). Therefore the relevant data is forwarded and processed by Magento. For forwarding data to the USA the Privacy Shield agreement is applicable.
j) Contact form
You can get in contact with us via an electronic contact form on our website for the purpose of customer service and repairs, distribution enquiries, press enquiries, requests for access to partner areas or other enquiries. The data that you enter in the input screen will be transmitted to us and stored accordingly. We will collect the following data:
• First Name
• Last Name
• Company (optional)
• E-mail address
• Phone Number (optional)
• Address (optional)
• City (optional)
• Zip Code (optional)
• Preference number of watch (only for customer service and repairs)
• Date of purchase (only for customer service and repairs)
• Place of purchase (only for customer service and repairs)
• Picture of watch (only for customer service and repairs)
The data that you provide will be used solely for the purpose of answering and processing your enquiry. Your consent serves as the legal basis for processing the data in accordance with article 6 (1) (a) GDPR. Your data will only be stored for as long as is necessary to fulfil their purpose.
You can sign up to our free newsletters via our website. In this case, the data that you enter for this purpose in the input screen are transmitted to us. We store the following information for newsletter dispatch purposes:
• E-mail address
• Date of birth
Your registration for our newsletter is not complete until you receive an e-mail allowing you to confirm your e-mail address via the link provided. This ensures that no one can register using someone else’s e-mail address. The newsletter is dispatched via Mailchimp (The Rocket Science Group. LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA). We forward your data to Mailchimp for this purpose. For forwarding data to the USA the Privacy Shield agreement is applicable.
We record your e-mail address for the purpose of dispatching the newsletter. Additional personal data mean that we can prevent our services and your e-mail address being misused and can address you with a personal salutation. Your consent serves as the legal basis in accordance with article 6 (1) (a) GDPR. You can cancel the newsletter at any time via the link in the e-mail.
a) Right to information
You can ask for confirmation as to whether your personal data are being processed by Time Network Swiss GmbH, and, where that is the case, request access to these personal data.
b) Right to rectification
If your personal data is inaccurate or incomplete, you can request that these data be amended and/or completed.
c) Right to deletion
You can request the deletion of your personal data. We will delete the data provided conditions allow this.
You have no right to the deletion of your data if processing is necessary for the purpose of exercising the right to freedom of expression, fulfilling a legal obligation, performing a task in the public interest, or establishing, exercising or defending legal claims.
d) Right to restriction of processing
You can request that the processing of your personal data be restricted if you contest the accuracy of these data, if processing is unlawful, if the data are no longer required, or if you object to processing.
Where processing has been restricted, such data may subsequently only be stored. Further processing is only permitted with your consent, for the establishment, exercise or defence of legal claims, for the protection of the rights of another person, or for reasons of important public interest.
You will be notified if the restriction on processing is lifted.
e) Right to object
You can object to the processing of your personal data on grounds relating to your particular situation, as far as our legitimate interests or the performance of a task in the public interest constitute the legal basis for processing these data. Furthermore, you have the right to object if your personal data are processed for the purpose of direct marketing. If you do so, the data will no longer be used for this purpose.
f) Right to data portability
Where processing is based on consent or a contract and the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used and machine-readable format and transmit these data to a third party.
You can ask to have your personal data transmitted directly, where technically feasible. The rights and freedoms of others must not be affected as a result.
If any of your personal data are inaccurate, you can also request that they be amended.
g) Right to revoke the data protection declaration of consent
You have the right at any time to revoke your consent to the processing of your personal data. The revocation of consent does not affect the lawfulness of the processing effected up to the time of revocation.
Policy updated 21/02/2019 - currently this policy is only available in English.